Return and Exchange Policy

We gladly welcome returns and/or exchanges for all in-stock accessory items. However, it's important for our local and overseas clients to understand that they must bear the shipping expenses, customs charges, duties, and taxes on products being returned or exchanged. If you decide to cancel your order or return any items, you need to inform us within 15 days of receiving your order and send back the items postmarked no later than an additional 15 days of your notification.

 Domestic customers:

Our domestic return and exchange policy adheres to the following guidelines. Please note that international customers should refer to the separate section below for more information.

  • Returns: The responsibility for covering the return shipping costs lies with the customer. Customers can opt for a refund or store credit if the return is accepted.
  • Exchanges: We will credit your account with store credit; with this credit, you can repurchase any available item(s) from our website.
  • When returning multiple orders, please create a separate return for each one. Our store does not process or accept combined returns.

We accept return/exchange items only under the following conditions:

  • With no exceptions, Returns must be postmarked within 30 days of delivery.
  • Garments and Clothing must be in original product bags and not be worn, washed, or put through the dryer.
  • Items must be free of deodorant marks, stains, human or animal hair, snagging/pilling, and abnormal smells (e.g., perfume, body odor).
  • Clothing should not miss any contents, such as bra pads, drawstrings, or buttons.
  • All white items and variations of white (e.g., cream, off-white) are final sales.
  • Items excessively wrinkled may be subject to denial.
  • Your return package should not contain any biohazardous waste (bodily fluids, etc.). In that case, we will deny the entire return for the safety of our staff. The package will be returned to the address on file.
  • Original shipping costs will not be refunded.
  • All undergarment sales are final due to hygiene reasons.

International customers:

Likewise, Domestic customers, International customers are responsible for the return shipping costs as well.

The following guidelines apply to international returns:

  • With no exceptions, all returns must be postmarked within 30 days of delivery.
  • Clothing must be in its original product bags and must not be worn, washed, or put through the dryer.
  • Items must be free of deodorant marks, stains, human or animal hair, snagging/pilling, and abnormal smells (e.g., perfume, body odor).
  • Clothing should not be missing any contents, such as bra pads, drawstrings, or buttons.
  • Items excessively wrinkled may be subject to denial.
  • All white items and variations of white (e.g., cream, off-white) are final sales.
  • Original shipping costs will not be refunded.
  • Returns are only accepted from customers outside of the United States, including Canada.
  • All undergarment sales are final due to hygiene reasons.

Defective items:

If you believe your item may have been delivered in a damaged or defective condition, please reach out to our customer service team right away. Kindly provide the following information when reaching out to us:

  • Order number
  • A clear photo of the damage/defect
  • Full-length photo of the item
  • Photo of the PCHEEBUM logo and label

 

No Items reported as damaged or defective or otherwise will be eligible for evaluation, refunds or returns if postmarked after 30 days from the purchase date.

To initiate a return or exchange, visit our website's main menu and click on "START YOUR RETURN." Once your return is processed, you will receive an email confirmation. The returns-exchange process typically takes 5-10 business days for acceptance. If the refund takes longer than ten business days, please contact us via email.

If you have any questions about processing times or returns, don't hesitate to get in touch with us at info@fitbree.com

RESERVED RIGHTS REGARDING RETURNS:

We reserve the right to define, limit, refuse, and/or reject returns from customers at any time due to the following reasons:

  • Frequent or excessive return history, indicating "wardrobing."
  • We closely monitor return histories to ensure fair and honest practices. If we observe irregular or excessive returns, including cases where items have been worn, altered, laundered, damaged, or missing, or any indication of potentially fraudulent or criminal activity, we reserve the right to refuse service to the customer or entity involved.

Any items returned to us not purchased from the Fit Bree Store or not associated to a Fit Bree Store order number will be discarded upon receipt.

For inquiries regarding the terms of service, kindly contact us at info@fitbree.com